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Lo que se está moviendo en operaciones

Recopilamos cada día lo que publican las fuentes de referencia del sector: métodos, herramientas y procesos para operar mejor. Cada enlace lleva al artículo original.

100 artículos · actualizado el 15 oct 2026

CIO · 15 oct 2026 EN

Human in the loop is an engineering problem

A customer leaves a one-star review at one of your locations. An AI drafts a reply in seconds. It’s warm, on-brand, grammatically perfect, and it thanks the customer for their feedback and invites them back soon. The review was about a customer who slipped…

Zapier · 14 oct 2026 EN

From a garage and a pickup truck to $3.8 million

A missed call in home services is a missed job. In a Massachusetts October, that can be a five-figure heating replacement going to the next company on Google. Ross Hunt started 3R Plumbing & Mechanical in 2022 out of his garage with one pickup truck. In its…

CIO · 14 oct 2026 EN

Don’t start with AI. Start with the work

There is a lot of discussion about deploying AI across the enterprise. Most of it starts with the model, the platform or the tool. I start somewhere else: the work. What decision are we trying to improve? What information does a person need at that moment?…

CIO · 14 oct 2026 EN

New US CIO appointments, October 2026

Movers & Shakers is where you can keep up with new CIO appointments and gain valuable insight into the job market and CIO hiring trends. As every company becomes a technology company, CEOs and corporate boards are seeking multi-dimensional CIOs and IT leaders…

CIO · 14 oct 2026 EN

Spend vs. debt: what’s the bigger security risk?

With a career built at companies like Visa, Ellie May, and Blackhawk, Selim Aissi, a 2026 CSO hall of fame inductee, understands how boards and executives demand a clear justification for cyber security investment, especially considering today’s difficult…

CIO · 14 oct 2026 EN

AI is changing (and chaining) the cybersecurity math

For years, cybersecurity teams have worked from a relatively straightforward model: identify the critical vulnerability, patch it and reduce the risk. That model still matters, but it is no longer enough. The growing concern is not simply that attackers can…

Zapier · 14 oct 2026 EN

The best AI chatbots in 2026

You've probably already subscribed to ChatGPT. Maybe your company rolled out Copilot. Your developer friends won't shut up about Claude. All the noise is confusing: which one should you actually use for your work? The answer depends on the actual task. The AI…

Zapier · 14 oct 2026 EN

Claude vs. ChatGPT: Which is best? [2026]

When OpenAI launched ChatGPT in late 2022, tech writers (myself included) became obsessed with testing its limits. Could it write poetry? Debug code? Explain quantum physics to a five-year-old? Once Anthropic's Claude entered the scene a few months later, the…

CIO · 14 oct 2026 EN

OpenAI’s AI misalignment problem is growing

OpenAI’s misalignment problems seem to only be getting worse, based on yet another trio of reports detailing its models’ troubling and overzealous behaviors. In ad hoc misalignment testing, OpenAI models found creative ways to subversively access restricted…

CIO · 14 oct 2026 EN

Firefox takes aim at the enterprise browser market

There’s growing talk of digital sovereignty as enterprises rethink past consolidation decisions made in the name of simplicity. Mozilla, developer of Firefox, argues that a “very specific, very important layer” has been mostly missing from that conversation:…

Food Dive · 13 oct 2026 EN

Can WK Kellogg save cereal?

After years of sales declines amid a shift in eating habits, executives at the Froot Loops and Frosted Flakes manufacturer have a plan to give the category a wake-up call.

CIO · 13 oct 2026 EN

6 IT wins to deliver before the year ends

CIOs entered the year with ambitions to bring more AI into their companies and start using AI to transform how work gets done. At the same time they also wanted to leverage tech to cut costs and boost productivity throughout the business. And they hoped to…

CIO · 13 oct 2026 EN

SAP customers seek renewed control over their ERP fate

“Claim your ground, lead your business” is the overarching motto of this year’s German-speaking SAP User Group (DSAG) congress — a slogan the organizers say aims to bring SAP’s technological vision in line with the concrete challenges faced by its customers,…

Zapier · 13 oct 2026 EN

How to use PowerPoint: A beginner's guide

My toxic trait is forcing my friends and family into having PowerPoint parties—which are really just an excuse for me to do a full-blown slideshow on why Samwise Gamgee is the best character in the Lord of the Rings trilogy. If you haven't been roped into a…

Zapier · 13 oct 2026 EN

What are ChatGPT dots?

ChatGPT dots don't come as a surprise. Always-on agents have been the next frontier AI since OpenClaw caused a run on Mac minis back in January 2026. OpenAI even hired OpenClaw's developer, Peter Steinberger. And OpenAI isn't alone in this: Meta has Muse,…